Dialing Innovations Logo

Sheba is a sexy beast.

 

Subway Franchisee Phone System


Thank You! We will contact you very soon.

Our enhanced level of service can provide significant increases in revenue via the catering call center as well as relieve the local store from the time, energy and resources required to service these and other calls.

We will save you time & money

  •    $10 per month for the IVR Service(Canada $25)
  •   Eliminate costly phone services
  •   Increase catering sales by up to 200%
  •   Eliminate unnecessary store calls
  •   Customize your IVR for your store needs
 
Dialing Innovations IVR Form Request

Demo IVR Greetings

Example Basic IVR Greeting  
Example Custom Greeting
 

Subway Franchise Phone System

INTRODUCTION / WHAT WE DO

Dialing Innovations What We Do

We understand the challenge the catering business for Subway is facing. Geographically dispersed employees are difficult to manage and do not fully understand the best ways to handle customer calls for catering needs. Inconsistent sales and service are costing Subway revenue. By centralizing the calls to a well−trained and well−staffed call center, Subway can capture this lost sales opportunity.

Our solution is to place an IVR behind the local store number in order to facilitate the calls intended for the catering business to the call center. We have a solution to enable all "catering" minded calls to be directed to the Subway catering call center where the customer is handled by a trained and dedicated catering associate. This enhanced level of service can provide significant increases in revenue via the catering call center as well as relieve the local store from the time, energy and resources required to service these calls.

Dialing Innovations What We Do

Here is an illustration that shows how the IVR will operate:

When a customer calls the local store phone number, they will be presented with two options. Option number one will ask the customer if they would like to talk to someone regarding Subway's catering service. If they choose that option, they will be immediately transferred to the catering call center. Option number two will ask the customer if they would like to talk to a representative at their local Subway. If they choose option two, they will be immediately transferred to the local store.

Dialing Innovations What We Do

SETUP OPTIONS

Dialing Innovations What We Do

ROLLOUT STRATEGY

Option A – Stores with an Adequate Internet Connection (only one phone line required)

  1. Complete online enrollment form via www.ipc-ivr.com
    •   This form will ensure the following documents are completed:
      •   Cost and Expense Disclosure
      •   Authorization to Act upon a Customer´s Behalf
      •   Automatic Payment Authorization Form


      •  
    •   If you cannot complete the online form, please contact our office at 877-977-8250 for alternative methods.
  2. Dialing Innovations will mail each store an ATA device (VoIP control module used to make calls over the internet).
  3. If the primary store phone number is still under contract, Dialing Innovations will have the primary number forwarded to the IVR system until that line is out of contract.
  4. The ATA device will be used for the store to make and receive calls from customers who select the “speak with the store” option.
  5. Once the primary store phone number is out of contract, we can discontinue forwarding the number and port the number to our carrier.
  6. Once the port process is complete, the store will no longer need to pay for phone service. All phone and IVR services will be provided by Dialing Innovations for $10 per month.

Option B – Stores without an Adequate Internet Connection (two phone lines are required)

  1. Complete online enrollment form via www.ipc-ivr.com
    •   This form will ensure the following documents are completed:
      •   Cost and Expense Disclosure
      •   Authorization to Act upon a Customer´s Behalf
      •   Automatic Payment Authorization Form
    •   If you cannot complete the online form, please contact our office at 877-977-8250 for alternative methods.
  2. The primary store phone number will be ported or forwarded to the IVR system (depending on phone contract status).
  3.   Available options:
    •   Add second line with current phone carrier.
    •   Use ATA device (option available in some cases).
  4. If a store already has two phone lines, ordering a second phone line is not necessary. Dialing Innovations can use the existing second phone line that is already in place.
  5. The secondary store phone number will be used when a customer selects the “speak with the store” option.

PHONE NUMBER PORTING

Dialing Innovations What We Do

Porting Process

Once you are successfully setup on the IVR system, you may choose to have us port your primary store telephone number to our carrier. This will allow you to eliminate your current phone bill with your current telephone carrier.

You will continue to pay $10 per month for the IVR service and your phone service will be included saving you up to $40 per month!

In order to have us port your number, you will need to send a written request, along with the following information, to support@dialinginnovations.com:

  1.   Copy of your most recent phone bill
  2.   The phone number you want ported
  3.   The store address associated with the phone number

Once we receive your request, the porting process will usually be complete within 7-10 business days. If you have any questions, please give us a call at 877-977-8250.

PRICING & OPTIONAL FEATURES

Dialing Innovations What We Do

OPTIONAL ADD−ON FEATURES

Additional IVR Menu Options

  •   Can add as many as nine menu options for no additional cost.
  •   If we provide the IVR message, a charge of $75.00 per new message will apply.
  •   No charge if the IVR message is recorded and provided by the franchisee.

ATA Option

  •   Installing an ATA will allow the store to utilize VOIP telephone service.
  •   VOIP is an internet voice (phone) service that allows the store to cancel their current land telephone line.

Equipment Expenses:

  •   One−time ATA purchase cost: $60.00 + shipping per ATA.
  •   Dual line ATA purchase cost: $80.00 + shipping per ATA.
  •   No additional monthly service cost (included with monthly IVR cost).

Reporting

  •   If you would like reporting, please contact support at 877-977-8250
  •   These reports will detail the number of calls and transfers each store receives.
 

IVR costs and optional features

Services:

  •   Standard IVR Service: $10.00 per month(Canada $25)
  •   IVR Service with Fax Service: $20.00 per month
  •   Premium Service Package: Additional $5.00 per month
    •   411 Services
    •   E-911 Service*
    •   Call Waiting
  •   Custom Recording: $75.00 per recording**

 *Standard VoIP 911 service provided at no additional charge, but requires caller to provide address when calling

 **You may provide your own recording at no additional charge

IVR SUPPORT

Dialing Innovations What We Do

Troubleshooting Guide

Symptom: If your system was functioning before, but now has stopped working.
Solution: Please unplug the device's power cable, wait one second and plug it back in. Please allow up to 5 minutes to allow the device to reconnect to the network. Also, ensure the device is installed in a location with adequate air flow. Finally, please make sure you plug the device into a surge protector.

 

Symptom: Many initial installation problems are due to call forwarding not being an option on your current phone line. If call forwarding is not installed, the IVR will not work. You receive a busy signal when you enter your forwarding code and number, or the forwarding number does not work.
Solution: Please contact your current telephone provider in order to enable that function. Additional charges from your current telephone carrier may apply.

 

Symptom: ObiHai box does not connect to the service, but is still online.
Solution: Many problems can be solved if the telephone ATA is placed within the DMZ of your ISP modem router combo. Please do not use more than one router as this will impair the service and separate the network controls. Dialing Innovations cannot be responsible for nonstandard network architecture.

 

Symptom: Echoes on the line, dropped words and dropped calls.
Solution: Increase your internet speed. Decent call quality needs to be at 4 mbps downstream and 1 mbps upstream. When you reach below these levels, call quality is affected.

 

Symptom: Static on the line, background noise makes it hard to hear.
Solution: The system is digital, as such it is on or off. If you experience static or background noises, you need to buy a new telephone or telephone cable. Static is caused by shorts in cords and handsets.

 

Symptom: When I call 911, I have to give my address.
Solution: The IVR system provides E911 services. This service requires you to give your store address. If you would like to upgrade to standard 911 services, it will cost an additional $5 per month. To activate, please call Dialing Innovations at 877-977-8250.

 

**Problems with certain combo modems and routers have occurred. Known issues are ActionTek and Netgear. These two brands do not always allow the correct traffic through.

Contact Us Toll Free: 877-977-8250

CONTACT

Dialing Innovations What We Do
Dialing Innovations

Toll Free: 877-977-8250

Local: 317-215-5326

Dialing Innovations
107 N. State Road 135,
Suite 301
Greenwood, IN 46142

Top